We want you to feel confident when purchasing from the Wyldepaw shop. This policy explains how returns, refunds and exchanges work for all physical products, including handmade items and personalised/engraved goods.

 

By placing an order, you agree to the terms outlined below.

 

1. General Returns Policy

1.1 Eligibility for Returns

You may return eligible items within 14 days of receiving your order for a full refund, provided that the item is:

- unused

- in its original condition

- in its original packaging (where applicable)

 

1.2 Return Shipping Costs Return

postage is the responsibility of the purchaser. We recommend using a tracked service, as Wyldepaw cannot be held responsible for items lost in transit.

 

1.3 Condition of Returned Items

Items that show signs of use, wear, damage, or alteration may not be eligible for a refund.

 

 

2. Handmade Items

2.1 Handmade Item Returns

Handmade items may be returned for a full refund if they meet the general return criteria above.

 

2.2 Natural Variation Due

to the nature of handmade products, slight variations in colour, texture or finish may occur. These are not considered defects and are not eligible for refund.

 

 

3. Personalised & Engraved Items

3.1 Approval of Mock‑Ups

For personalised or engraved items, a digital mock‑up will be provided for approval before production begins.

 

3.2 Customer Responsibility

Once the mock‑up is approved:

- spelling, formatting, punctuation and design accuracy become the sole responsibility of the purchaser

- refunds will not be issued for errors that were present in the approved mock‑up

 

3.3 Refund Eligibility

A refund or replacement will only be issued if the final product differs from the approved mock‑up (e.g., incorrect engraving, wrong item, wrong size).

 

 

4. Damaged or Faulty Items

4.1 Reporting Damage

If an item arrives damaged or faulty, you must notify Wyldepaw within 48 hours of delivery. Please include:

- your order number

- clear photos of the damage

- photos of the packaging (if relevant)

 

4.2 Resolution

Depending on the issue, we may offer:

- a replacement

- a repair (for certain handmade items)

- a full refund

 

4.3 Courier Delays or Damage

Wyldepaw is not responsible for delays caused by couriers. Damage caused during transit will be assessed on a case‑by‑case basis.

 

 

5. Non‑Returnable Items

The following items cannot be returned:

- personalised or engraved items (unless faulty or incorrect)

- items that have been used

- items returned outside the 14‑day window

- digital products

 

 

6. Exchanges

Exchanges may be offered for non‑personalised items if stock is available. Return postage for the original item remains the responsibility of the purchaser.

 

 

7. Refund Processing

7.1 Refund Method

Refunds will be issued to the original payment method only.

 

7.2 Processing Time

Once your return is received and inspected, refunds are typically processed within 5–10 working days.

Your bank or payment provider may take additional time to release the funds.

 

 

8. Order Cancellations

8.1 Before Dispatch

Orders for non‑personalised items may be cancelled before dispatch for a full refund.

 

8.2 Personalised Items

Orders for personalised or engraved items cannot be cancelled once the mock‑up has been approved and production has begun.

 

 

9. Contact for Returns

To initiate a return or report an issue, please contact: bark@wyldepaw.com

Include your order number and details of the issue so we can assist you quickly.